Question 1

How and when can I book a service?

Accepted Answer

We ask our clients to book all services, during our hours of operation, via Whatsapp, using the phone number provided on our site, or via e-mail. Please note that all services must be requested at least 48 hours in advance in order to avoid late fees. Requesting a service as early as possible will increase chances of our availability.

Question 2

When do I pay for a service?

Accepted Answer

We would like to note that we request the payment for any "Pet Sitting" service to be completed before the first day of the service. Our clients that regularly book services with us, such as "Dog Walking," will receive the invoice at the end of every month.

Question 3

What if I need to cancel a booking?

Accepted Answer

You are able to cancel your booked services using the same method you used when requesting them (via Whatsapp or email).
If you need to cancel your booking, please do so no later than 48 hours before the requested service in order to ensure a refund.

Question 4

Are there certain breeds that Lux Pets will not accept?

Accepted Answer

We accept all breeds of dogs and cats as long as they are friendly with humans and other animals. We do require all Dog Walking clients to have some training and obey basic commands. We will refuse an animal if we believe he/she shows signs of aggression and will be a danger to other animals or to our team members.

FAQ

How and when can I book a service?

When do I pay for a service?

What if I need to cancel a booking?

Are there certain breeds that Lux Pets will not accept?