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  • How and when can I book a service?
    We ask our clients to book all services, during our hours of operation, via Whatsapp, using the phone number provided on our site, or via e-mail. Please note that all services must be requested at least 48 hours in advance in order to avoid late fees. Requesting a service as early as possible will increase chances of our availability.
  • What is the first step as a new client?
    The first step is to book a free of charge "Meet & Greet", which will be held at the client's place. This home-visit is an opportunity for us to get to know you and your pet(s). During this meeting, we will discuss your requested service and help you fill out all necessary paperwork. This visit is also an opportunity for you to hand over your house key (if applicable) and to show our team member where he/she can find all the needed supplies for the service.
  • When do I pay for a service?
    We would like to note that we request the payment for any "Pet Sitting" service to be completed before the first day of the service. Our clients that regularly book services with us, such as "Dog Walking," will receive the invoice at the end of every month.
  • What if I need to cancel a booking?
    You are able to cancel your booked services using the same method you used when requesting them (via Whatsapp or email). If you need to cancel your booking, please do so no later than 48 hours before the requested service in order to ensure a refund.
  • Are there certain breeds that Lux Pets will not accept?
    We accept all breeds of dogs and cats as long as they are friendly with humans and other animals. We do require all Dog Walking clients to have some training and obey basic commands. We will refuse an animal if we believe he/she shows signs of aggression and will be a danger to other animals or to our team members.
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